- General Manager (Pre-Opening)
TTC Luxury Resort, Doc Let Beach, Vietnam
Effective January 2022 to April 2023 leading the pre-opening of a 5-Star Resort with 194 keys, Ballroom with over 800 covers, All Day Dining Restaurant, Beach Club, Spa and Recreational activities - General Manager
Hoi An Memories Resort & Spa, Hoi An, Vietnam
Lead the pre-opening team, successfully opening the resort to the highest possible standard
Responsible for creating & implementing operations, standards of procedure, and all aspects of hotel and resort management including planning special promotions and packages
Due to the third wave of COVID Pandemic company could not continue with my position in good faith with the owners - General Manager
Silk Luxury Hotel & Spa — Hoi An, Vietnam (Currently Silkotel)
Responsible for operation and maintaining and growing operation standards and revenue through all venues of the hotel
Performed financial goals of the P&L of the hotel successfully with 21% increase in overall revenue
Achieved: Increased GOP within first year by 35% compared to 2018. - Director of Centralised Shared Services
Cocobay Da Nang (Accommodation & Entertainment) - Da Nang, Vietnam
Created & implemented room division, Standard of Operations, Standard Operating Procedures, operation and revenue strategies for pre-opening project in this Accommodation and Entertainment facility as
the Director of Centralised Shared Services by setting up the supplying/managing the common services such as Housekeeping, Laundry Service, Staff Uniforms, Public Areas Operation and Security
Achieved: Created & implemented the concept of centralized shared services for all of the Cocobay project venues there by supporting growth and revenue creation for the owners - Resident Manager—Hoi An River Town Hotel (Now Ann Retreat Resort & Spa) Hoi An, Vietnam
Lead the team in this newly opened hotel at the time in implementing Standard Operating Procedures, planning sales & marketing strategies, growing operation standards and revenue through all avenues of the hotel
However, I had to discontinue my employment with the hotel in January 2017 due to disagreement between owners and management company. - General Manager—The Villa Hoi An, Hoi An, Vietnam
Joined this new hotel and lead the team in planning, implementing Standard Operating Procedures, training and implementing procedures of all aspects of the hotels to generate revenue including Sales & Marketing activities
Again I had to discontinue my employment with the hotel in April 2017 due to disagreement between two owners decided to close the hotel. - Room Division Director—FLC Quy Nhon Beach & Golf Resort, Quy Nhon, Vietnam
Lead the pre-opening team successfully completed in implementing Standard Operating Procedures for Room Division in this project consist of 327 Studios & Family Suites plus 90 Villas only for the pre-opening - Director of Rooms
VINPEARL Nha Trang Bay Resort & Villas, Nha Trang, VN
Lead the pre-opening team in this Luxury 5-Star resort project comprising 483 hotel rooms & 173 Villas (Total 1011 Keys) and effectively completed planning and implementing the Room Division Standard Operating Procedures for departments of Front Office, Housekeeping (incl. landscaping) and Recreation (incl. water sports).
All three departments consisted of approximately 550 personnel VINPEARL Ha Long Bay Resort, Ha Long Bay, Vietnam
Based on the request made by the Vinpearl corporate office I was transferred to Vinpearl Ha Long Bay Resort (5-star luxury resort) effective December 2015 to complete Rooms Division’s the balance
room inventory that comprised of balance 3 floors with 120 rooms
After completion the three floors lead the Room Division team in achieving financial goals and maintaining standards of all aspects of resort
Appointed to take the responsibilities of Acting General Manager from January 2016 for three months
PMS system used is OPERA - Manager Room Division
Best Western Premier Indochine Palace, Hue City, Vietnam (Currently Indochine Palace)
Lead the team that comprise of Front Office, Housekeeping, Recreation & Spa departments under the Rooms Division of this luxurious 5-star hotel
Successful in increasing revenues of minor operating dept. under Front Office by 24%, Housekeeping (Laundry & Mini-Bar) by 21% and Recreation & Spa revenue by 7% during 2013-2014
Brought up the ranking of TripAdvisor to 4th position in the Hue City
To ensure and monitor highest level of service standards designed a “Guest Services Tracking System” covering all operational departments of the whole hotel
Maintained Best Western International Brand standards to achieve highest ratings - General Manager
Ancient Angkor Hotel, Siem Reap, Kingdom of Cambodia (Privately owned 3-star hotel)
A new hotel and planned aspects of Sales & Marketing strategies including segmenting
Implemented a guest service tracking system to maintain best service standards
Created SOP’s and trained the HOD’s & Teams
Worked together with the owners in preparing of budgets - OTHER EXPERIENCE IN THE INDUSTRY Can be provided upon request
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