Duc Nguyen Hien

Power Platform Engineer / Data Analyst

Công nghệ/Internet

Ho Chi Minh City, Hồ Chí Minh

Dịch vụ được cung cấp

Seasoned Power Platform Engineer with over 2 years of experience at Logix Technology and Food Empire, specializing in Power Platform tools (Power Automate, Power Apps, Power BI) and other efficient low-code/no-code systems. Skilled in designing user-friendly automated workflows that streamline operations and improve accuracy across business processes. Recognized for delivering solutions that reduced processing time by 30% for many major clients. Successfully implemented RPA systems with customize applications that cut manual tasks by 25%, thereby boosting productivity. Honored with a provincial/city-level prize for technology innovation. Passionate about leveraging technology to address challenges and enhance client satisfaction with effective, practical outcomes.

Low-code engineer

Rpa developer

Data analyst

Power platform engineer

Tỷ lệ xấp xỉ: ₫ 15 mỗi giờ

Kinh nghiệm

Low-code/No-code Engineer - Logix Technology: Oct 2024 - Present

Key Responsibilities:

Reviewing and analyzing system specifications as a core member, ensuring 100% compliance with client needs and reducing errors through proactive adjustments, recognized for preventing disruptions across multiple deployments.
Key contributor in implementing and supporting low-code/no-code systems (ClientTrack, UiPath, RPA), managing Support portal and support high-volume tickets for healthcare and social management clients like Mama’s Kitchen, OpenArmsMN, and International Institute of St. Louis, among others, achieving 95% system stability and praised as the go-to troubleshooter.
Delivered end-to-end solutions by customizing forms, workflows, workspaces, and dashboards fixing data issues with SQL and JavaScript for healthcare clients, ensuring accurate patient service reporting and optimizing Snowflake models with SQL, Power BI and Fabric for faster reporting.
Played a vital role in implementing a complex system upgrade for organizations, using critical thinking and project management skills with Jira to coordinate tasks, completing projects on time or a week ahead of schedule, and ensuring smooth client reception.

Software RPA Developer - Food Empire Vietnam: Jan 2023 - Sep 2024

Key Responsibilities:

Executed Digital Transformation projects on Power Platform, delivering solutions like IT Ticket System, Payment Request App, and Canteen Automation, streamlining processes and improving operational efficiency across departments.
Developed reports and data structures, utilizing SQL and SSRS to build Data Warehouse, Data Lake, and Data Mart systems, enabling accurate Primary and Secondary Sales Reports integrated with DMS and Dynamics AX 2012 for key stakeholders.
Enhanced ERP system functionality, supporting critical processes and designing batch jobs that automated routine tasks, reducing manual effort for the team.
Deployed and supported key applications, including Gate Pass Administrator, IT Asset Register, E-Approval, and Claim Travel Expense, ensuring seamless user adoption and operational reliability.
Provided essential IT support, handling Level 1 helpdesk tasks such as setting up computers, adding domains, and enforcing company policies for new users, maintaining a smooth onboarding experience.
Managed system administration and user access, leveraging expertise in Microsoft Platform (SharePoint, OneDrive, Admin365) to maintain secure and efficient environments for all users.
Authored BRD documents and conducted end-user training, ensuring clear project requirements and successful rollout of all transformation initiatives for diverse teams