Hien Thi Vo

I’m an experienced Customer Success Manager with a strong background in account management and business operation skills. I'm passionate about any work that involves connecting with people, and I'm excellent at providing top-notch customer service. I have acquired skills and knowledge about how to fully delight customers through my many responsibilities throughout my career. With my ability to work in a fast-paced environment, do multi-tasks, and be easy to learn things quickly, I'll be a wonderful asset that can add incredible value to any company's growth.

• Created and retained good relationships with over 100client accounts managing thousands of
• digital marketing campaigns in numerous categories: finance, e-commerce, education, software within 2 years in the role.
• Helped increase clients’ brand awareness through affiliate marketing across different paid channels: social, email, display, and native, and boosted return on investment for clients and company, resulting in an increase of sales revenue of 40% within 1 year.
• Acted as the main point of contact to resolve all clients’ issues through Email, Skype, Linkedin, Slack and Calls in timely manner to make sure the maximum level of clients’ satisfaction.
• Chosen to become the company’s behalf to attend an industry event in Thailand to acquire new sources of partnerships and obtain the latest updates in the market.

Bachelor's Degree

English Linguistics