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Position: Technical support engineer L1

Responsibility:

• Apply technical knowledge and documentation to identify appropriate explanation or remediation steps for customer’s concern.
• Communicate with customer to provide technical support service and consider their escalated urgent situations impacting business priorities.
• Provide technical guidance across internal teams.
• Maintain documentation for all cases including queries, process steps, and resolutions.

Achievement:

• 664 closure cases during working period.
• 34 survey returned from customer (1 x 8/10 survey, 9 x 9/10 surveys, 14 x 10/10 surveys).
• Winner of the VNM Monthly Kudos Corner for May 2025.
• Annually triage as “Good Performer” (top 40% among colleagues) twice.

Position: Sales specialist/ Technician

Responsibility:

• As Sales specialist (~50% workload):
  • Keep contact with Customer for business opportunities.
  • Communicate with OEM (mostly to determine OEM's delivery and price policy for specific cases, get OEM's confirmation letter, and push for quotation).
  • Specify spare part packages (provision of spare parts for customer's existing analyzers/ equipment, usually 2-yearframe contract).
  • Prepare and submit quotation/ bidding (including technical document and commercial offer).
• As technician (~50% workload):
  • Draft spare part lists (for Siemens analyzer - Ultramat 23, Fidamat 6, LDS 6; Siemens PLC S7-400, S7-300, HMIMP377, PC677, KP4000; Allen-Bradley PLC MicroLogix 1400, HMI PanelView 800, PanelView Plus).
  • Prepare Bill of Materials.
  • Operate and update an environment monitoring software (Javascript and C# .NET).
  • Manage database (MySQL) for environment monitoring system.
  • Perform training service for customer (with provided systems).
  • Perform technical support for customer (with provided systems, during warranty).

Position: Project coordinator

Responsibility:

• As Project coordinator (~70% workload):
  • Coordinate the contract execution and internal communication between internal departments (engineering team,purchasing department, etc.)
  • Be document controller.
  • Be focal point to communicate with Customer (including periodic reports, meeting arrangement, technical clarification, etc.)
  • Manage the project progress.
  • Supervise Sub-contractor during construction and installation phase.
  • Cooperate with local Department of Natural Resources and Environment for acceptance of environment monitoring systems.
• As Technician (~30% workload):
  • Participate in engineering design and fabricating electrical control panel.
  • Configurate and program for PLC (Siemens S7-300, LOGO), datalogger (Advantech ADAM-3600 - Linux-baseddevice) and HMI (Delta DOP-107DV, Weintek MT-8071ie).
  • Assist experts and expat engineers during configuration of main equipment.
  • Operate an environment monitoring software (Javascript and C# .NET).
  • Initiate and manage database (MySQL) for environment monitoring system.
  • Set up network connection, including hardware installation and signal configuration to transfer data to local Department of Natural Resources and Environment.

Participated Projects:

• Upgrade of Oxygen Analyzer in Unit 025 (SRU) in Dung Quat Refining Plant.
• EPC contract for providing Continuous Emission Monitoring System (CEMS) in Unit 011 (CDU), Unit 040 (Powerplant) in Dung Quat Refining Plant.
• EPC for providing data loggers for 04 existing environment monitoring system in Dung Quat Refining Plant.
• EPC for C8 Aromatic online analyzer (GC analyzer) in Unit 045 in Nghi Son Refinery and Petrochemical Plant.

HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY

Major: Control Engineering and Automation (Honors Program)

GPA: 8.85/10

NATIONAL ECONOMICS UNIVERSITY

Major: Master of Business Administration