Natalie Nguyen

I am a Bachelor of Commerce: Supply Chain Management student at Humber College, looking for roles in Supply Chain industries. As a supply chain student, I am fascinated by how the supply chain works to operate the departments and run the systems logically and smoothly.

I have 5+ years of experience in Customer Services and over three years of experience as a manager in leading and managing a team of over 50 people under high pressure. I believe that with my experience and the humility of learning every day, I will be an asset to any business I work for. 

1. Shanto Dental Ceramics, Vancouver. January 2022 – Present
   CUSTOMER SUCCESS ADMINISTRATION & INVENTORY CONTROL COORDINATOR.
   
   Receive and handle phone calls, emails, and messages about customer feedback and transmit information or provide solutions.
   
   Entry data average 200 cases per day, maintain logs and records of calls, information (65 wpm)
   
   Invoice, check report, dispatch, schedule and monitor the status of the shipment.
   
   Perform office administrative tasks, manage the ordering of office equipment and supply inventory
   
   Keep track of inventory daily, receive and check products, do monthly and quarterly counting, and ensure a correct number of stocks are in hand.
   
   Manage supply issues and communicate the changes to stakeholders, negotiate contracts with office supply.
   
   Support all departments with any supply chain requirement.
2.  Real Fruit Bubble Tea INC, Toronto, Ottawa. June 2019 – December 2021
   STORE MANAGER/ HR ASSISTANT.
   
   Supervised multiple teams of 10 employees each, providing training coaching to improve performance and development opportunities.
   
   Hiring and training new staff members constantly for multiple store
   
   HR assistant while managing high sales store during high volume season.
   
   Order stock and control inventory to match with the sale and ensure the profit for the partners.
   
   Daily and monthly reports proven and work directly under the Operation Director.
   
   Assist in making weekly schedule for the region of 10 stores to match with the volume and target sales.
3. Real Fruit Bubble Tea Inc, Toronto. October 2018 – May 2019
   BARISTA/ CREW TRAINER
   
   Take orders and prepare fresh fruit and other ingredients to run the daily business activities.
   
   • Enthusiastic and provides customer services with over 90% of interactions, resulting in repeat business.
   
   • Ensure the cleanliness of the store and stock supply.
   
   • Provide the best services to achieve daily sales targets.
   
   • Perform aside tasks and work directly under the Store Manager.

Bachelor of Commerce, Supply Chain Management, Humber College
January 2018 – May 2021