PHUONG TRAN

APR 2022 – MAY 2023 | MERCHANDISER | CRYSTAL ELEGANCE TEXTILES VIETNAM

Key Responsibilities:

• Product Development & Coordination: 
  • Follow up the end-to-end fabric development process by collaborating with R&D, Production, and QA teams to ensure samples met brand specifications and secured timely approval from T1
  • Follow up to get approval for new color, new fabric from T1
• Demand Planning & Inventory Control: 
  • Managed material and product demand forecasting. 
  • Monitored seasonal inventory levels to optimize stock turnover and significantly reduce carrying costs.
• Order Management & Logistics: 
  • Directed the full order lifecycle, from initial deployment through production tracking to final delivery, ensuring seamless execution of export procedures and documentation.
• Account & Claim Management: 
  • Acted as the primary point of contact for resolving claims related to quality discrepancies, delivery delays, and payment issues, maintaining high levels of client satisfaction.

Key Achievements:

• Operational Excellence: Successfully managed 4 seasons for a German brand with zero critical disruptions, ensuring on-time delivery and quality compliance.
• Process Optimization: Developed and implemented a comprehensive Standard Operating Procedure (SOP) covering the entire workflow from product development to post-delivery claim handling.
• Digital Transformation: improve the data controlling, transitioning from manual to automated processing, which eliminated human error and improved data accuracy by 100%.

bachelor of biology , Cantho University