Shivam Mishra

3 years of experience as a Technical Support Engineer, planning, implementation &
administration of TDP for SQL, TDP for Oracle, TDP for MS-Exchange. Over 2 years of experience in
additional backup tools like EMC Deduplication, Avamar, CommVault, Netbackup.

Configuring TSM operations like expiration, migration, reclamation, collocation.
Define and configure the client and administrative backup schedules.
Implementation of the Proxy Server Project rollout nationwide to all the stores Project
Planning, Coordination and testing procedures, pilots, scorecards and tasks for
implementation.
Co-ordinating between Business Partners and application administrators regarding the
implementation and testing for critical business applications.
Process flowcharting and Documentation including stepwise implementation plan and back
out procedures to be followed in case of implementation challenges.
Creating and Updating High-level architectural Diagrams using Microsoft Visio.
Project Planning, Coordination and Implementation Planning project timelines, testing
procedures, pilots, scorecards and tasks for implementation.

Provide third line of Performance Insight (PI) software support, recreate customers issues, and
debug product defects to expedite solutions for HP customers, HP Open View Response
Center and other HP field support personnel.
Obtain PI information via on the job training and working with expert engineering and current
product Engineering.
Work closely with other members of the Expert Center, Response Center, Open View support
personnel, and other field support organizations to maximize customer satisfaction with
Performance Insight.
Execute escalation and diagnostic procedures promoting an encouraging working relationship
and workflow as appropriate with HP Open View support.
Participate in design and prototyping of new support tools working with Current Product
Engineering (CPE) and HP Open View Support.
Review tools specifications for final development as required and appropriate.
Maintains and increases technical Performance Insight, PI Solutions, Java and database
knowledge.