Customer Support - Thành phố Huế, Việt Nam - Airpaz

Mô tả

• Respond to customer queries in a timely and accurate way via phone, email or chat.
• Identify customer needs and guide customers by using particular features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Monitor customer complaints on social media and reach out to provide assistance.
• Inform customers on any new features and its functions.
• Conduct after sales services.
• Follow up with customers to ensure their technical issues are resolved.

• Experience in customer service.
• Excellent communication skills.
• Ability to manage multiple tasks at once.