SFA/CRM Operation Staff - Hanoi, Hanoi

Job summary

Geniee Vietnam is seeking a passionate Customer Success Assistant (SFA/CRM Support and Operation) who will work closely with the headquarters team in Japan to support any requests/tasks on the system.

Responsibilities

• Understand normal business flow and be able to operate and work with systems/platforms.
• Join meetings with Japanese clients to collect their requests and support in setting up the system for them.
• Build and maintain close working relationships with related departments (Tech and Customer success team in JP Headquarter)
• Other tasks and reports assigned by managers/leaders.

Qualifications

• Good command of Japanese (N2 level is a must) & basic English communication. Japanese speaking is at an appropriate level to communicate with our clients.
• Office equipment system skills (email, internet, Microsoft Office and related software).
• We accept on job training for non-experienced candidates, but having knowledge of operating systems/platforms or managing customer relationships is a plus.

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