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Hải Dương

    Retail Service Specialist - Hải Dương, Việt Nam - NodeFlair

    NodeFlair
    NodeFlair Hải Dương, Việt Nam

    Tìm thấy trong: Manatal GBL S2 T2 - 2 giờ trước

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    Mô tả
    • Retail Service Specialist Responsibilities:
      • Support Store Manager and Assistant Managers in sales, customer service, store appearance, and operations.
      • Assume shift management duties in the absence of Assistant or Store Manager.
    • Essential Job Functions:
      • Lead store team to deliver excellent customer service to both retail and professional customers.
      • Supervise retail showroom customer service levels and ensure team executes customer service programs effectively.
      • Answer telephone calls in accordance with company policies.
      • Process buy online/ship to store, hub and store to store transfers, and DC add orders promptly and notify customers upon shipment arrivals.
      • Handle special orders and outside purchases efficiently, following procedure and using electronic order ledger.
      • Process retail customer returns and exchanges accurately and in a friendly manner, issue refunds correctly, and handle returned merchandise appropriately.
      • Invoice all merchandise, including core charges and warranties, before product leaves the store.
      • Communicate Zipline messages and delegate/comply with Image Maker and merchandising tasks as assigned.
      • Ensure team adheres to work schedule, approve schedule changes/deviations, and enforce company clock in/out policy.
      • Perform store opening/closing duties, including day-end procedures, money/deposit verification, bank deposits, security checks, and vehicle security measures.
      • Perform any other duties as assigned.
    • Skills/Education/Knowledge/Experience/Abilities:
      • Required:
        • Strong communication skills.
        • Ability to obtain RSS Certification.
      • Desired:
        • Retail sales experience, preferably in auto parts.
        • Automotive systems and repair knowledge.
        • ASE Certification.

    Compensation Package

    • Competitive Wages & Paid Time Off
    • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
    • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
    • Team Member Health/Wellbeing Programs
    • Tuition Educational Assistance Programs
    • Opportunities for Career Growth