Director, IT - Ho Chi Minh City - Katalon, Inc.

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ABOUT US

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station. 

ABOUT POSITION

We are looking for a forward-thinking, tech-savvy IT Director to lead Katalon's IT strategy and transformation efforts. This is not your traditional infrastructure-heavy IT leadership role. Instead, we're seeking a proactive change agent—someone who can leverage modern technology to elevate productivity, business agility, and enterprise-wide digital enablement.

As IT Director, you will oversee our internal systems and enterprise tools while driving cross-functional initiatives around digital automation, AI-powered solutions, cloud integrations, and enterprise application optimization. You'll lead a high-performing team and collaborate with business leaders to deploy technology solutions that improve decision-making, operational performance, and employee experience.

Strategic IT Leadership

• Shape and execute a forward-looking IT roadmap aligned with Katalon's business goals and growth plans.
• Serve as a strategic advisor to leadership on how IT can unlock organizational efficiency, data visibility, and innovation.
• Champion digital transformation by deploying modern tech platforms (e.g., SaaS, AI/ML, low-code tools) that automate workflows and improve collaboration.

Enterprise Systems & Integration

• Oversee enterprise applications (ERP, CRM, HRIS, ITSM) ensuring seamless integration, high availability, and strong ROI.
• Lead efforts to improve enterprise system usage, data automation, and advanced reporting across departments.
• Guide the implementation of AI-driven tools to support smart automation and digital productivity.

Technology Enablement & Modern Workplace

• Drive the adoption and optimization of productivity platforms (e.g., Google Workspace, Slack, Notion, Atlassian suite).
• Ensure employees have the tools, systems, and support to work productively across locations and time zones.
• Identify and implement software solutions that simplify workflows and empower business teams.

IT Service & Support Excellence

• Design a scalable and responsive IT support model focused on employee experience and minimal downtime.
• Set and monitor SLAs for incident resolution and service delivery, incorporating continuous improvement practices.
• Mentor and grow a skilled IT team passionate about enabling change, solving problems, and supporting innovation.

Cost Optimization & Vendor Management

• Lead IT procurement strategy, including SaaS subscriptions, cloud services (e.g., AWS, Azure), and hardware lifecycle.
• Manage vendor negotiations and relationships to maximize service levels while controlling costs.
• Drive visibility into IT spending metrics and ensure alignment between technology investment and business value.

Must-Have Qualifications

• 8+ years of progressive IT leadership experience, preferably in high-growth SaaS or tech-driven companies.
• Proven track record of digital enablement—leading enterprise system rollouts, automation projects, and cloud adoption that transformed how teams work.
• Deep knowledge of enterprise SaaS platforms (e.g., Salesforce, NetSuite, Workday, ServiceNow) and strong systems integration capabilities.
• Strategic thinker with a solution-oriented mindset and strong business acumen—comfortable engaging with C-level leaders and making data-backed recommendations.
• Demonstrated ability to drive change proactively, not just respond to tickets or incidents.
• Excellent stakeholder management and communication skills across technical and non-technical audiences.

Preferred Qualifications

• Experience in consulting or professional services (ERP, AI/ML, or enterprise automation) is a strong advantage.
• Knowledge of security and compliance frameworks (SOC 2, ISO 27001, GDPR).
• Certifications in ITIL, PMP, or cloud platforms (AWS, Azure) are a plus.
• Comfortable working in a fast-paced, cross-functional environment with a growth mindset and adaptability to change.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don't just take our word for it. Take a better look below

• Competitive Pay & Bonuses: We believe in rewarding great work You'll receive an attractive salary package plus performance bonuses to help you meet your financial goals.
• Your Health & Happiness Matter: Take care of yourself with our comprehensive health coverage, flexible work options, and generous time off. We understand that life happens outside of work too
• Location-Tailored Benefits: Enjoy a complete benefits package designed specifically for your country, giving you the best coverage where you live.
• Everything You Need to Succeed: Work with top-of-the-line equipment and enjoy modern facilities, plus helpful allowances to support your work setup.
• A Place Where You Belong: Join our worldwide family where we celebrate what makes each of us unique. Here, everyone has a voice and equal opportunities to shine.
• Room to Grow & Thrive: Your success is our success We foster a trust-based culture where you can develop your skills, take on new challenges, and be recognized for your achievements.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.