Customer Services Executive - Ho Chi Minh City

Job summary

The Operation Executive in the Container Team is responsible for coordinating the end-to-end logistics process for container shipments. This includes managing documentation, liaising with internal and external stakeholders, and ensuring that shipments are executed according to plan in a timely, efficient, and cost-effective manner.

Responsibilities

• Follow up with Sales/CS/Planning teams to update PO information (expected shipment schedule, booking status, container type/size, payment terms, special requirements)
• Coordinate with freight forwarders, shipping lines, and warehouse teams to ensure timely stuffing, customs clearance, and dispatch of containers
• Request and manage services from third parties including inspection companies, shipping agencies, trucking companies, and customs brokers
• Monitor and follow up on payments with relevant parties, including Accounts Receivable and Accounts Payable
• Handle inquiries from customers and support with ad hoc logistics-related issues
• Collaborate with the Legal team to prepare service contracts and ensure the proper implementation of terms and conditions
• Prepare and update regular reports on shipment status, logistics performance, and operational issues as required by management or other departments
• Contribute to the standardization of internal documents and procedures (e.g. SOPs, shipping checklists, templates, and training materials)

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