Operations Officer, Payment Services - Ho Chi Minh City, Ho Chi Minh City

Job summary

Join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Responsibilities

• Ensure that transactions are executed in compliance with the established procedures/policy & local regulation including documents checking, payment processing on system and investigation.
• Manage daily payment requests from customer, works with teammates/other functions and customers to ensure that any payment related queries or problems are resolved promptly. Escalates process issues and non-conformance as required

Qualifications

• Min 2 years of experience in banking is required, especially in payment operations
• Demonstrates a strong work ethic, diligence and resilience in order to achieve results
• Able to work independently under own direction and initiative in a time sensitive environment
• Ability to prioritize and organize workload, multi-task, adapt quickly to change, and deliver under the pressure of deadlines
• Strong interpersonal & communication skills
• Change Management/Customer Service Mindset

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