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- Proactively communicate with our clients, ensuring the Tiffany Experience – uniquely tailored and personalised customer service
- Deliver an uncompromising luxurious experience, maintaining efficiency in a fast-paced environment
- Contribute to increase performance and elevate client development and selling ceremony
- Drive sales and ensure that sales target are exceeded
- Be a Blue Box Enthusiast with passion for customer service and sales
- 2-3 years of experience in a sales or customer service role and working toward targets and KPIs
- Ability to build meaningful client relationships with a diverse population
- Ability to be innovative and think outside of the box
- You must be flexible to work non-traditional trading hours including weekdays and weekends, late night trade and all holidays
- Chinese Speaking skill is an advantage (HSK5 or TOCFL3 are preferred)
- Generous salary, commission, incentives employee discounts and milestone gift
- High performing, caring, fun and dynamic team
- Culture focused on wellbeing, innovation and growth
- Endless career opportunities with the largest luxury group - LVMH
- Never-ending training and individual up-skilling opportunities
- Great mentoring from highly experienced management team
- Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
- Proven track record in achieving sales results.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Ability to work with a diverse client base.
- Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
- Must have authorization to work in the country where the position is based.
- A college/university degree.
- Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
- Proficiency in multiple languages.
Client Advisors - Ho Chi Minh City, Ho Chi Minh City - Tiffany & Co.
2 tháng trước
Mô tả
Job Description
The Blue Box.
Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what's possible with design and influencing style.
As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Tiffany & Co. store as a Client Advisor on full time basis.
Your role in the Tiffany Legacy
For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams – of style, glamour and love – and it is our obligation to honour those dreams with grace and artful understanding.
In your role you will:
Perfect Fit?
Why Tiffany?
This is just the beginning.
APPLY NOW.
Responsibilities
Client Advisors and Senior Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client's experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every sales professional. Developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor's skill set.
Sales:
Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars.
Service:
Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and with Tiffany client experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
Qualifications
Required Qualifications
Preferred Qualifications:
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Client Advisor
Chỉ dành cho thành viên đã đăng ký Ho Chi Minh City
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Client Advisors
Chỉ dành cho thành viên đã đăng ký Ho Chi Minh, Viet Nam
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Client Advisor
Chỉ dành cho thành viên đã đăng ký Ho Chi Minh City
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Client Advisor
Chỉ dành cho thành viên đã đăng ký Ho Chi Minh City Metropolitan Area
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Client Advisor
Chỉ dành cho thành viên đã đăng ký Ho Chi Minh City, Ho Chi Minh City
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Client Advisor
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Private Client Advisor
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Private Client Advisor
Chỉ dành cho thành viên đã đăng ký Ho Chi Minh City, Ho Chi Minh City
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Client Advisor
Chỉ dành cho thành viên đã đăng ký Ho Chi Minh City
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Client Advisor
Chỉ dành cho thành viên đã đăng ký Ho Chi Minh City
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Client Advisor
Chỉ dành cho thành viên đã đăng ký Ho Chi Minh City
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Client Advisor
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Senior Account Manager
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