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  • Information Technology Manager - Hà Nội - Manpower Vietnam

    Manpower Vietnam
    Manpower Vietnam Hà Nội

    2 tháng trước

    Mô tả

    OVERALL:

    Company address:
    Ba Dinh, Ha Noi.

    Hybrid working: 3 days/week onsite.


    Salary:
    VND VND.

    Monthly allowance: 100 USD.

    15 days of Annual leave.
    Other benefits by current laws.


    DESCRIPTION:


    Currently, our client is looking to build a dynamic team of IT Support Manager to lead IT operations and service management, ensuring secure, reliable, and scalable technology services aligned with corporate global standards and ITIL best practices.

    s.


    RESPONSIBILITIES:

    IT Infrastructure & Operations:
    Manage network, servers, endpoints, and cloud environments (Azure/AWS).
    Oversee provisioning of laptops, VPN, and access controls for delivery teams.
    Ensure compliance with NCS security policies and regulatory requirements.

    IT Service Management (ITSM):
    Implement and maintain ITIL-based processes (Incident, Problem, Change Management).
    Drive continuous improvement in IT service delivery and customer experience.
    Monitor SLAs and KPIs for IT support and infrastructure services.

    Governance & Compliance:
    Align IT operations with global standards and audit requirements.
    Ensure cybersecurity readiness and disaster recovery planning.
    Coordinate with Singapore IT team for governance and escalation.

    Project & Vendor Management:
    Support office setup (LAN, Wi-Fi, AVD configuration) and manage IT vendors.
    Lead IT projects for new office deployments and technology upgrades.


    REQUIREMENTS:
    Bachelor's degree in IT, Computer Science, or related field.
    8+ years in IT operations and service management, preferably in offshore delivery centers.
    ITIL Foundation or higher certification; strong knowledge of ITSM tools (e.g., Mangage Engine, ServiceNow, Jira Service Management,...).
    Experience in network security, cloud platforms, and compliance frameworks.
    Proficient in English (both written and verbal) for effective communication with regional stakeholders.
    Excellent stakeholder management and vendor coordination skills.
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