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  • Customer Support Collaborator - Hanoi Capital Region - BSS Group

    BSS Group
    BSS Group Hanoi Capital Region

    2 tháng trước

    Thời gian bán thời gian ₫50.000.000 - ₫100.000.000 (VND) mỗi năm *
    Mô tả

    Job descriptions:

    • Provide timely support to international customers on how to set up and use our Shopify apps effectively.
    • Troubleshoot and resolve issues encountered during app usage.
    • Collaborate closely with internal teams to ensure efficient issue resolution.
    • Provide timely updates on case progress and ensure smooth communication with customers.
    • Take on additional assigned tasks (if any)

    Requirements:

    • Working hours (UTC+7): Regular shift (Remote): 00:00 AM – 4:00 AM, Tuesday to Saturday (Start after training is completed). Training period (On-site): 1:15 PM – 5:15 PM, Monday to Friday.
    • Proficient in English, equivalent to IELTS 6.5 or higher.
    • Basic knowledge of HTML/CSS is required.
    • Prior experience in Customer Support/ Technical Support, especially in Technology or E-commerce, is a plus.
    • Hard-working, detail-oriented, responsible, and eager to learn new tools and technologies.
    • Strong skills in communication, time management, and self-management.

    Benefits:

    • Salary: Up to 7 million VND (or higher, depending on actual hours worked)
    • Work 100% remotely
    • Gain hands-on experience with global e-commerce tools and platforms.
    • Enhance your English and communication skills through daily interaction with foreign clients.
    • Work in a young, supportive, and growth-focused team culture.
    • Access regular training sessions and a knowledge-rich environment.
    * Phạm vi lương này là ước tính được thực hiện bởi beBee
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