Senior Export Customer Service Specialist - Thành phố Hồ Chí Minh

Job summary

Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you

Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project

Responsibilities

• Key actor in order & export tasks and procedures, as well as strong collaboration with related internal and external parties.
• OTC process
• Order processing
• Follow up with customer to take the orders and input into system
• Tracking & following up stock availability to ensure orders fulfilled
• Tracking and managing with customers any deviations between Forecast and Orders
• Informing customers in case of delays/shortage/Short Shelf life
• Documentary
• Process shipping docs CO and HC in website of export country
• Collect and check the accuracy of shipping docs (including HC, COO, COA, …)
• Following up the deadline of shipping docs
• Ensure all the docs to be sent to customers on time in full
• Delivery schedule
• Ensure the loading/ ETD/ ETA to be updated and proceeded on time
• Align with CS coordinator to keep tracking the delivery schedule
• Keep informing the customers when there is any changes happened.
• Claim and complaint handling
• Receiving claims/ requests from customers, collecting information
• Working internally to answer customer claim in earliest delay
• Following up the whole process of claims until it's closed and inform to customers
• Master data
• Ensuring customer data accuracy, creation and updated
• Follow up the setting for new products (master data set up, price maintenance, …)
• Reporting
• Shipment planning report
• Customer service level
• Collect data and update weekly issue tracking report
• Monthly report to catch up with customer

Mô tả công việc