Customer Support Executive - Hà Nội

Job summary

The Support Executive plays a vital role as the front-liner of the company. The position will have direct impact to the company's brand, public reputation and customer satisfaction. The main responsibility is to help resolve customers' issues.

Responsibilities

• Answer 1st level online support chats professionally.
• Handle and resolve customer inquiries.
• Identify and escalate issues.
• Follow up customer chats with email where necessary.
• Complete chat/emails logs (If required)
• Perform any ad-hoc translations from English to native language if necessary.
• Review customer's documents literature.
• Backing up other departments if required during the weekend.
• Work closely with Head of Support to document and improve processes and workflows.

Requirements

• Good time management. (Punctuality is a MUST)
• Shift work
• Good verbal and written skills both in English and Vietnam. (Extra language will be advantage)
• PC literature and understand Microsoft office with ease.
• Able to type at reasonable speed and communicate via online messenger like Skype, Line and WhatsApp.
• Must be patient and understanding.
• Have prior experience in translating materials from English-Vietnam and vice versa will be an advantage.
• Good communication skills are needed to handle and respond to questions and feedbacks from customers, acting as online customer support.
• Independent and discipline while working at home.
• Preferably with at least 1-2 years of working experience.
• Owns a Laptop and has good internet connection.
• Discipline and honest

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