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    • Billing Support Specialist - Ho Chi Minh - beBee Careers

    beBee Careers
    beBee Careers Ho Chi Minh

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    Chức danh vị trí: Billing Analyst, Customer Support, Intermediate

    Mô tả

    The role of a Billing Support Specialist is to provide technical assistance to clients and Sales teams in a fast-paced environment.

    Key Responsibilities:

    • Offer support by assisting customers, Sales, and other stakeholders with billing-related questions and problems.
    • Triage customer requests and collaborate with internal departments to provide suitable responses.
    • Route unresolved issues to the appropriate person or team for timely resolution.
    • Provide detailed explanations of invoice charges using various billing reports.
    • Share invoices, summary of invoices (SOI) and cost to date (CTD) using Microsoft Excel & Salesforce systems.
    • Work closely with Legal, Treasury, and Security & Compliance to complete vendor forms for payments and provide banking information to customers.
    • Receive customer purchase order numbers (POs) and analyze them to correlate with customer invoices.
    • Support general Finance inquiries and administrative tasks (e.g. handling W9 forms).
    • Ensure accurate and timely deliverables for customers and monitor progress on deliverables.
    • Capture all service requests, interactions, and communications in Salesforce Billing Console.
    • BUILD POSITIVE RELATIONSHIPS WITH CLIENTS, SALES, AND INTERNAL DEPARTMENTS.
    • Fulfill additional duties as requested from time to time.

    Requirements:

    • Bachelor's degree in Business Administration, Accounting, or Finance or related field.
    • 3-5 years of experience in a billing support or product support environment.
    • Strong knowledge of Salesforce (or similar CRM).
    • Advanced Excel skills, including formulas, vlookups, pivot tables, etc.
    • Strong analytical and problem-solving skills with high learning agility.
    • Ability to multitask in a time-sensitive and deadline-driven work environment.
    • Excellent communication skills, especially in explaining technical terms.
    • Team collaboration and organizational skills.
    • Knowledge of M&A, financial, or legal sectors an advantage, but not essential.
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Ho Chi Minh City