Senior Export Customer Service Specialist - Vietnam - The Bel Group

Mô tả

The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow, Kiri, Babybel, Boursin Nurishh, Pom'Potes and GoGo squeeZ, as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.74 billion in 2024.

Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you

Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project

 

#IWorkForAllForGood

LOCATION & REPORT

• Job Title: Senior Export Customer Service Executive (Temporary)
• Site: Bel Vietnam - Location: Head office in Ho Chi Minh City 
• Reporting to:     Customer Service Manager

JOB SCOPE & CORE DELIVERABLES

He/ She will be responsible for the whole order process from the order to delivery, taking care a part of export task and procedures for our distributors and subsidiaries – including markets: CN/IN/VN/TW/HK.

Her/His good collaboration attributes, cooperating with all functions of Bel organization as well as external partners will ensure the best service level for customers' experience.

In front line with the customer, she/he will also handle and manage any claim or other requests.

PERIMETERS OF THE JOB

Number of reports (direct & indirect): 1.

RESPONSIBILITIES – WHAT DOES SUCCESS LOOK LIKE?

Key actor in order & export tasks and procedures, as well as strong collaboration with related internal and external parties.

1. OTC process

1. Order processing

• Follow up with customer to take the orders and input into system
• Tracking & following up stock availability to ensure orders fulfilled
• Tracking and managing with customers any deviations between Forecast and Orders
• Informing customers in case of delays/shortage/Short Shelf life

1. Documentary

• Process shipping docs CO and HC in website of export country
• Collect and check the accuracy of shipping docs (including HC, COO, COA, …)
• Following up the deadline of shipping docs
• Ensure all the docs to be sent to customers on time in full

1. Delivery schedule

• Ensure the loading/ ETD/ ETA to be updated and proceeded on time
• Align with CS coordinator to keep tracking the delivery schedule
• Keep informing the customers when there is any changes happened.

1. Claim and complaint handling

• Receiving claims/ requests from customers, collecting information
• Working internally to answer customer claim in earliest delay
• Following up the whole process of claims until it's closed and inform to customers 

1. Master data

• Ensuring customer data accuracy, creation and updated
• Follow up the setting for new products (master data set up, price maintenance, …)

1. Reporting

• Shipment planning report
• Customer service level
• Collect data and update weekly issue tracking report
• Monthly report to catch up with customer

SKILLS & EXPERIENCE REQUIREMENTS

1. Knowledge And Experience Requirements

• Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• 4-5 years' experience with Export Sales administration in FMCG company is preferred.
• Experience in Import/Export procedures is preferred
• Pack office: Excel, Word, Presentation
• Experience with sales & management software/modules: SAP SD
• Sales administration skills with customer & sales data management
• Good skills in both writing and oral communication + ENGLISH

1. Competencies And Abilities

• Organized, dynamic, pro-active, self-driven, result and solution oriented
• Responsible and commitment toward assigned tasks
• Autonomous and teamwork, team spirit
• Exhibit Bel's core values

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