Operations Supervisor - Ho Chi Minh City

Job summary

Manage customer relationships, improve customer service quality, and enhance entertainment activities in a playpark.

Responsibilities

• Customer relationship management
• Manage factors influencing customer impressions
• Monitor employee behavior with customers
• Survey local consumer habits and specifications
• Improve customer service quality and entertainment activities
• Establish and manage equipment maintenance plans
• Maintain and promote the playpark image
• Respect and develop selling methods
• Organize and control employee tasks
• Share information and encourage employee suggestions
• Coach and develop employees
• Evaluate, reward, and discipline employees
• Ensure employee safety
• Identify prominent games and activities
• Check game equipment technical safety
• Check quality of goods and services
• Check game equipment implementation
• Control promotions and monitor information
• Carry out competition surveys
• Control area cleaning
• Maximize revenue, margin, personnel costs, and other expenses

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