Freight Control Executive - Ho Chi Minh City

Job summary

Ensure timely and accurate updates of freight rates and free time for respective trade lanes in TMS for Geneva's Pricing Liner approval. Corporate with other teams and agents to ensure freights in system matches with contracts, sales quotations and adheres to the company's regulations.

Responsibilities

• Resolve GVA query and customer disputes on rates discrepancies (rate agreed by sales team differs from the rate billed to customer) by checking through the entire approval process to rectify the rates.
• Verify data in booking vs approval from GVA / ARO Commercial Liner and ensure filing in TMS to ensure correspondence of the respective attachment uploaded.
• Update rate and other surcharges in booking and bill levels.
• Submit the rates and free time in TMS for CNF shipments for Geneva's Pricing Liner approval.
• Resolve GVA's/ARO'S query and customer disputes on rates discrepancies (rate quoted in contract / sales offer differs from the rate billed to customer) by checking through the entire approval process to rectify the rates.
• Issue EMC once dispute done and keep related departments informed to adjust invoice, collect more money or refund payment for customer.
• Attend to issue EMC request from TMS corrector.
• Send debit notes to customers for their prechecking and payment.
• Handle rate request for Change of Destination (CODs), shipping back, and other optional charges by customs.
• Follow payment and keep accounting team informed for special handing cases.
• Check and clear K/O in MFTC daily report.
• Execute other tasks assigned by Freight Control Manager.
• Check and clear daily and monthly corrector reports.
• Make other kinds of reports (if requested).

Qualifications

• University graduation in Logistics, Maritime, Shipping, Sea Economics or equivalent is preferred
• At least 1 year of direct or relevant experience in shipping/logistics industry

Skills

• Can-do attitude and the ability to work under pressure
• Strong command of English in both speaking and writing
• Customer service oriented
• Details focused
• Ability to work independently and teamwork spirit
• Organization and management skills
• Strong verbal and written communication skills to both internal and external stakeholders
• MS office skills, especially Excel
• A believer of continuous evolution and desire to excel professionally

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