Senior Engineer - Ha Noi, Việt Nam - BASF SE

Mô tả

OBJECTIVES OF THE POSITION

• To support and strengthen Line activity at customers' sites.

• To ensure smooth running of existing lines and provide necessary required supports for new / prospective business queries.

• Enhance service levels and customer intimacy to achieve customers' satisfaction.

MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIES

Customer Activities

• Act as "window person" to customer for line technical issues. Coordinate to ensure customer's complaint and technical issues solved timely and successfully.

• Conduct plant trials for trouble shooting and new business inquiries.

• Participate in line commissioning activities – from inception to production run.

• Monitor the parameters of the materials used on site to ensure they are within the specifications.

• Perform online troubleshooting for pretreatment and e-coat process.

• Circulate customer sample reports to Sales personnel.

• Analyze monthly reports of OEM account for any discrepancies and report to manager.

• Fulfil documentation requirement of field / marketing personnel in close co-ordination with laboratory / development team (e.g., TSDS / MSDS / SOP's / Proposals, etc.).

• Participate and prepare a Monthly Work Plan with follow up and target closing dates.

• Conduct the on-site testing and manage the testing equipment furnished by BASF.

Account Management

• Collaborate with other teams to fulfill customers' needs in support of company strategies and achieving targeted Selling Cost.

• Ensure product quality, contribute to change management and quality management.

• Ensure all activities comply to all EHS rules/ regulations and RC requirement.

Other assignments

• Adhere to ISO procedures relating to technical services with periodic updates.

• Provide technical report with sufficient details and/or analysis and/or technical solutions frequently.

• Perform other assignments.

JOB REQUIREMENTS

• Degree in Chemistry, Chemical Engineering, or related majors.

• At least 3 years relevant working experience.

• Experiences in Surface coatings, PT/ED (Pre-treatment/Electro-deposition) materials and process are preferred.

• Good knowledge in coatings industry is preferable.

• Able to communicate in English both in writing and speaking.

• MS. Office applications.

• Required Competencies: Act with Entrepreneurial Drive, Demonstrate Customer Focus, Communicate Effectively, Collaborate for Achievement.