Head of Segmentation, Retail Banking - Hồ Chí Minh - Aloha Consulting Group

    Aloha Consulting Group
    Aloha Consulting Group Hồ Chí Minh

    6 ngày trước

    Mô tả

    ACG_3364_JOB

    Our client is a leading financial services corporation who is seeking an experienced professional to join their team.

    1. Segment Strategy & Business Planning

    • Develop and implement comprehensive business strategies for priority retail customer segments, ensuring alignment with broader retail and wealth management objectives.

    • Assess market dynamics, competitive positioning, customer behavior trends, and growth opportunities to refine segment strategies.

    • Oversee the strategic direction of investment products offered to targeted segments, ensuring consistency with risk appetite, compliance standards, and regulatory requirements.

    2. Commercial Growth & Financial Performance

    • Drive overall segment performance across key financial and operational indicators, including:

      • Customer acquisition and retention

      • Assets under management (AUM) growth

      • Lending and deposit expansion

      • Revenue generation and profitability

    • Maximize customer lifetime value through effective segmentation models, portfolio management strategies, and lifecycle engagement approaches.

    • Lead the design and implementation of loyalty, rewards, and customer engagement programs to strengthen long-term relationships and brand affinity.

    3. Sales, Distribution & Marketing Execution

    • Establish scalable and performance-driven sales frameworks supported by structured processes, measurable KPIs, and defined service standards.

    • Define and optimize distribution channels, including physical branch networks, relationship management models, and digital/self-service platforms.

    • Collaborate closely with Marketing and Analytics teams to develop targeted campaigns and data-driven growth initiatives.

    4. Leadership & Talent Management

    • Provide leadership across teams responsible for customer segments, analytics, and investment products.

    • Foster a high-performance culture centered on customer focus, accountability, and measurable outcomes.

    • Recruit, develop, and retain high-caliber professionals within affluent and wealth-focused banking segments.

    • Build leadership capability and succession pipelines within the function.

    5. Stakeholder Management & Governance

    • Partner with internal stakeholders across Retail Banking, Risk Management, Compliance, Product Development, and Technology functions to ensure seamless execution.

    • Manage relationships with external partners, investment product providers, vendors, and regulatory bodies.

    • Ensure strict adherence to governance frameworks, regulatory standards, and risk management policies, particularly in relation to investment and wealth products.



    Requirements


    • 10–15+ years of experience within banking or financial services.

    • Strong background in Retail Banking, Wealth Management, Private Banking, or Affluent client segments.

    • Demonstrated senior leadership experience overseeing large, diverse teams.

    • Proven track record of delivering sustained business growth across customer segments and investment portfolios.

    • Bachelor's degree from a reputable institution (mandatory).

    • Master's degree in Finance, Banking, Economics, or a related discipline is preferred.

    • Strategic thinker with strong commercial judgment and financial acumen.

    • Deep understanding of affluent and high-net-worth client behavior and wealth management dynamics.

    • Strong executive presence with excellent stakeholder management and communication skills.

    • Comfortable operating within regulated and rapidly evolving financial markets.

    • Prior experience in emerging or Asian markets is highly advantageous.

    • Demonstrated ability to operate effectively in cross-cultural environments and adapt global best practices to local market conditions.

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