Operations Supervisor - Ho Chi Minh City

Job summary

Manage customer relationships, improve customer service quality, and enhance entertainment activities in a playpark.

Responsibilities

• Manage factors influencing customer impressions: sound, light, temperature, hygiene, and labeling.
• Monitor employee behavior with customers.
• Survey local consumer habits and specifications.
• Improve customer service quality and entertainment activities.
• Establish and manage equipment maintenance plans and internal regulations.
• Maintain and promote the playpark image.
• Respect and develop selling methods.
• Manage human resources, including employee tasks, information sharing, and idea suggestion encouragement.
• Coach and develop store employees.
• Evaluate, reward, and discipline employees.
• Ensure employee safety.
• Identify prominent games and activities.
• Check game equipment technical safety.
• Check goods and service quality.
• Check game equipment implementation.
• Control promotions, preparation, implementation, and monitoring.
• Conduct competition surveys.
• Control area cleaning.
• Maximize revenue, margin, personnel costs, and other expenses.

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