Huy Dinh

- Support Customer B2B2C through hotline/live chat/email/Jira Service Desk 24/7 

- Handle customers’ inquiries and complaints from branches

 - Identify and escalate issues to technical/ sales/ marketing colleagues to response for giving detailed explanations of services or products to customer

 - Deploy new products onsite (go on business) 

-  Deliver training and coaching to customer about new features - Go the extra mile to engage customers - Self-update new features/products

• Maintain and develop relationships with existing partners, including travel agencies, experience providers, and tour operators.
• Seek out and sign contracts with new partners providing tour and experience services, including local and international travel agencies.
• Analyze data related to tour bookings, cancellation rates, customer feedback, and propose measures to improve performance for partners
• Negotiate terms of cooperation with partners, including commission fees, contract terms, and additional support services.
• Support partners in handling incidents related to tour schedules, customer service, or customer feedback.
• Prepare periodic reports on tour partner business performance, thereby proposing measures to improve.

Bachelor Degree and Tourism Ceritficate