Nguyễn Ngọc Hiền

I have 2 years of experience in communicating with customers in English and handling customer's complaints. I hope to be a part of your organization to contribute any skills and experience I have now

+ Using English to communicate with customers, to convey information and handle complaints about products and services provided. 

+ Use English to communicate with partners providing products and services, as a purpose of either making good negotiations or reaching the best deals for both partners and customers 

+ Gaining customer's satisfaction by flexibly solving issues and accommodating requests.

 + Directly supporting, reporting, evaluating and finding different methods to improve experience in customer care for new employees and weak individuals in the team. 

+ Organizing short meetings with team leader to review improvements of team members per week and month

EDUCATION 

● HUE UNIVERSITY - UNIVERSITY OF FOREIGN LANGUAGES 

2018 - 2022 

Main major: English language 

Classification: very good