Customer Service Supervisor remote - Ho Chi Minh City, Việt Nam - The Swim Starter

The Swim Starter

Công ty đã được xác minh

Ho Chi Minh City, Việt Nam

1 tuần trước

Được đăng bởi:

Đức Nguyễn

Nhà tuyển dụng tài năng cho beBee

Mô tả

We are seeking a dynamic and motivated CSO Supervisor fluent in both Vietnamese and English to join our team.

As a CSO Supervisor, you will be responsible for overseeing the Customer Service Officers (CSOs) and ensuring the delivery of exceptional customer service to our Vietnamese-speaking customers.

Your primary goal will be to enhance customer satisfaction and loyalty by effectively managing the CSO team.

Responsibilities:

Manage and supervise a team of Customer Service Officers to ensure highquality service standards are met
Train, mentor, and provide guidance to CSOs to enhance their customer service skills
Monitor customer interactions and provide feedback to CSOs for performance improvement
Resolve complex customer issues and complaints in a timely and professional manner
Collaborate with other departments to optimize customer service processes
Develop and implement strategies to improve overall customer satisfaction and loyalty
Maintain accurate records of customer interactions, feedback, and performance metrics
Stay updated on industry trends and best practices in customer service

Requirements:

Fluent in both Vietnamese and English (verbal and written communication skills)
Proven experience in a customer service role, preferably in a supervisory or leadership position
Excellent interpersonal and communication skills
Strong problemsolving and conflict resolution abilities
Ability to handle and resolve customer complaints with empathy and professionalism
Familiarity with customer service software, databases, and tools
Strong organizational and time management skills
Flexibility to work in a fastpaced environment

Salary: