Customer Service Supervisor - Ho Chi Minh City, Việt Nam - Adecco

Adecco

Công ty đã được xác minh

Ho Chi Minh City, Việt Nam

1 tuần trước

Được đăng bởi:

Đức Nguyễn

Nhà tuyển dụng tài năng cho beBee

Mô tả

Job summary:

The leading reputable company in Vietnam specializing in distribution of pharmaceuticals, vaccines, medical equipment, cosmetics, and healthcare products.

Responsibilities:

Operate and manage all activities and tasks of the Customer Service Department to ensure the delivery of the best quality of services to customers.
Oversee the processing and handling of orders on a nationwide system.
Act as the focal point for receiving information about Promotional Programs (PP) from suppliers and communicate these programs to employees, ensuring proper implementation.
Monitor all PP installed in the system for order processing.
Manage customer complaints and handle arising issues.
Propose and provide advice on preventive solutions for customer complaints.
Establish sustainable relationships with customers and maintain the company's and employees' image in accordance with standards.
Advise on the annual customer care budget plan and organize its implementation within the approved budget.
Create a favorable environment and conditions for the Customer Service Department's staff to leverage their working capabilities.
Prepare specialized reports as required by the Director and immediate supervisors.
Perform other tasks as assigned by immediate supervisors.

Experience requirements:

Graduated from University with a major in Economics / International Business.
Experience: 3 years or more in a similar position, preferably in the Pharmaceutical / Healthcare industry.
Dynamic, agile, and able to handle high work pressure.
Strong communication skills, problemsolving abilities, and interpersonal skills.
Language proficiency: Fluent in English for communication.

Education requirements:

Contact Person:

Tri Phu

Adecco