Nhân Viên Cskh Tiếng Trung - Ho Chi Minh City, Việt Nam - Alpha Consulting Solutions Company Limited

Alpha Consulting Solutions Company Limited

Công ty đã được xác minh

Ho Chi Minh City, Việt Nam

1 tuần trước

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Đức Nguyễn

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Mô tả

Join FxPro:
an international fintech company for talented professionals.

We are always on the lookout for individuals who can perform and excel in a dynamic and innovative working environment.

We view each and every one of our employees as an indispensable part of the team.

Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 200+ FxPro employees of 22 nationalities.

We are looking for Customer Relationship Offical Chinese who will support the customers for FxPro. The job description is shown below.

Visit FxPro's website to know more about us:

Responsibilities:

Provide answers to customers by identifying problems, researching answers and guiding customers through corrective steps.
Handle and resolves customer complaints or issues.
Provide information to customers regarding the Company's services and products.
Follow up on the progress of the response to the customer.
Provide feedback on the efficiency of the service processes in place.
Escalate all/any matters to senior management as required to ensure swift resolution of pending issues.

Requirements:

University Degree or relevant working experience
Excellent command of Chinese and English
Computer literacy to a high level
Flexible, analytical skills, excellent communication skills, high attention to detail.

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Ability to work in shifts

Benefits: