System Engineer - Ho Chi Minh City, Việt Nam - Tech Data

Tech Data

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Ho Chi Minh City, Việt Nam

6 ngày trước

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Mô tả

Are you ready to make a BIG impact with TD SYNNEX?

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.

Responsibilities:

Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation
Install and configure services as per the approved implementation plan
Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline
Provide level from 1 to 2 support (medium hardware breakfix & troubleshooting of hardware and software issues ) for installed services
Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and asbuilt documentation
Provide outstanding quality of service and meet predefined customer service level agreement (SLAs)
Undergo technical trainings and obtain technical certifications that are required to meet suppliers' mandatory technical requirements
Conduct knowledge transfer training (where required)

Knowledge, Skills and Experience:

Minimum 3 years of relevant experience
Certified in at least one of the technology domain (Infrastructure hardware and software, hyperconvergence, network, security, cloud and/or end user computing), especially with Netapp, DellEMC, HPE storage solutions
Strong technical knowledge on the assigned solution domain/product
Knowledge of product portfolio in other technology domain is desirable
Expertise in enterprise products implementation, migration and support.
Strong interpersonal skills with a customercentric attitude
Strong oral and written communication skills
Strong attention to technical details, priority management and planning skills
Ability to work independently with little to no supervision
Resultsoriented
Strong documentation skills