Collection Operation Deputy Manager - Ho Chi Minh City, Việt Nam - Mirae Asset

Mirae Asset

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Ho Chi Minh City, Việt Nam

1 tuần trước

Được đăng bởi:

Đức Nguyễn

Nhà tuyển dụng tài năng cho beBee

Thông tin việc làm:

Nơi Làm Việc:

Cấp Bậc:

Hình Thức:

Bằng Cấp:

- Đại học

Kinh Nghiệm:

Năm

Mức Lương:

Ngành nghề:

Bộ phận pháp lý, Hành chính / Thư ký, Nhân sự, Quản lý chất lượng (QA/QC), Quản lý điều hành, Quản trị Nguồn nhân lực, Tài chính / Đầu tư

Hạn Chót Nhận Hồ Sơ:

Phúc Lợi:

- Đào tạo

Mô Tả Công Việc:

Job description

Assure that the Collection Operation Unit's activities run in line with the company's policies.
Complete and deliver on all operation support responsibilities for other units and teams in the Collection Department.
Develop, monitor, and improve policies, and procedures, as well as performance and system.

_In detail_

1. Collection activities

Actively monitor Performance of phone collection team, have a plan to work with Supervisors and Team Leaders to accomplish targets.
Ensure all customer complaints are controlled, handled ly, rectified and have a comprehensive view from which to take timely actions in controlling the behavior of compliance staff.
Create the most effective debt collection ideas based on different customer segments, debt groups, and so on.

2. Policies/procedures

Ensure collection operations are carried out in accordance with approved regulations, policies, and procedures.
Create, refine, and maintain the effectiveness of debt collection regulations, policies, and procedures.

3. System

Participating in the development of new systems and projects that necessitate Collection collaboration.
Collaborate with other departments to develop a good call system.

4. Recruitment/training

Manage and follow up on recruitment, training, and motivation to help Collection Department achieve maximum efficiency.
Provide team leaders/supervisor with orientation and training as needed.
Assist in the development of plans to develop talented staff with related departments.

5. 3P Agency management

Establish the cooperation with 3P Agency in the market
Work and evaluate the efficient performance as well support to solve the issues related operation from 3P agency raising up

6. Collection Support

The main point of contact for the Departments' inquiries on debt collection and support
Ensure that the administration of the department's operations complies with approved regulations, policies and procedures

Yêu Cầu Công Việc:

A Bachelor's degree or higher in Banking, Business or other related
At least 5 years of experience managing tasks related to Debt collection in financial company/bank including at least two years in management experience.
Clearly understand the functions, tasks, and roles of Debt Collection in the Finance Company and develop the overall necessary and accurate consumer credit debt collection criteria.
Having skills in leadership, teamwork and management (recruiting, training, mentoring, evaluating, motivating )
English proficiency required for the position
Knowledge of Microsoft Office (Work, Excel, Power point)