Chăm Sóc Khách Hàng Lĩnh Vực Tiền điện - Ho Chi Minh City, Việt Nam - MEXC

Mô tả

About the Opportunity
We are looking for a Vietnamese-speaking customer service specialist with a positive and customer-oriented personality. Customer service specialists need to handle and resolve reported customer questions, provide high-quality customer service and improve customer satisfaction.

• Responsible for receiving user's consultation and answering user's doubts through online customer service tools;
• Feedback the problems existing in the use process of users in a timely manner, and do a good job in collecting and sorting out problems;
• Proficient in Vietnamese, English and Mandarin;
• Strong business sensitivity, able to master basic business after receiving training. Financial related knowledge and experience is preferred;
• Think about daily work, be good at discovering obstacles in user experience, mining user requests, and promoting problem solving and process optimization;
• Able to work in shifts./Able to work full-night shifts (3 shifts per day: 9:00-18:00, 15:00-00:00, 00:00-9:00 and it will follow GMT+8 time zone)

Job Requirements

• At least 1-year experience in Crypto Customer Service position;
• Proficient in Vietnamese, English and Mandarin;
• Good logical thinking ability, can judge the real needs of users;
• Passionate about Client Server, responsible for customer experience, and able to provide comprehensive problem solutions;
• Effectively adjust communication methods and styles according to different objects;
• Have self-management ability and be able to work independently in a fast-paced environment that is constantly changing;
• Have good learning ability, good at discovery and self-summary;
• Good at communication, good expression ability, strong affinity, hard-working, good pressure bearing ability.

Benefits & Perks

• Competitive remuneration package (Basic Salary + Shift Allowance);
• Competitive Salary and Bonus;
• Worklife and Wellness, including Annual Leaves and Sick Leaves;
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programs to help you succeed;
• Employee engagement, recognition and appreciation program;
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations;
• International Work Environment and Flat Organization.*For more information please DM:

Loại hình công việc:
Toàn thời gian

Mục lương:
₫ ₫ một tháng


Trình độ học vấn:
- Đại học (Ưu tiên)


Kinh nghiệm làm việc:

• Chăm sóc khách hàng: 1 năm (Bắt buộc)

- tiền điện tử: 1 năm (Bắt buộc)


Ngôn ngữ:

• Tiếng trung (Bắt buộc)
• Tiếng anh (Bắt buộc)