Customer Service Team Leader - Ho Chi Minh City, Việt Nam - Chi Nhánh Công Ty TNHH Transcosmos Việt Nam Tại Thành Phố Hồ Chí Minh

Chi Nhánh Công Ty TNHH Transcosmos Việt Nam Tại Thành Phố Hồ Chí Minh

Công ty đã được xác minh

Ho Chi Minh City, Việt Nam

1 tuần trước

Được đăng bởi:

Đức Nguyễn

Nhà tuyển dụng tài năng cho beBee

Mô tả công việc:

(Mức lương:
triệu VNĐ)

Ensure all agents are achieving their daily KPIs in qualitative metrics
Monitor scoring KPI statistics
Isolate and identify areas of improvement in members' performance
Monitor daily reports from the supervisor
Provide leadership, guidance, and support to the team members
Manage refreshments & training for agents
Handle major incidents that cannot be resolved by agents
Identify & escalate issues to the related teams when out of the scope of this department
Find issues among members related to productivity and problemsolving
Accept and process special requests from customers as per SOPs
Manage recurring meetings with team(s) to review performance
Manage routing and payment method enablement as per available inventory defined by SOPs
Ensure all cases are solved within the required timeframe following the company's SOPs
Report fraud to the company's risk team
Report any product error findings to related product/engineering teams
Service time: 11 AM 11 PM, rotating shift 8 hours/ day, 6 days/ week (1 day off any)

Chức vụ:
Trưởng Nhóm/Trưởng Phòng

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

13th month salary, Social insurance, Health insurance and Unemployment insurance
Bonding activities: teambuilding, birthday activities, company trip, yearend party,
Parking allowance
Performance and salary review annually

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

1 year minimum supervising/leading a team of 10 or more people in a call center/contact center environment
Experience in E-Commerce, Technology is a plus
English communication skills
Experience in a highgrowth organization strongly preferred

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Trung cấp - Nghề

Chăm Sóc Khách Hàng