Service Manager - Ho Chi Minh City, Việt Nam - Ogilvy

Ogilvy

Công ty đã được xác minh

Ho Chi Minh City, Việt Nam

1 tuần trước

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Đức Nguyễn

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Mô tả

About Ogilvy:

Ogilvy has been the "teaching hospital" for brands since the company was founded by David Ogilvy in 1948.

We continue that brand building legacy today through Borderless Creativity - operating, innovating, and creating at the intersection of talent and capabilities.

Our experts in Consulting, Advertising, Experience, Public Relations and Health work fluidly across 131 offices in 93 countries.

Ogilvy has been operating in Vietnam for over 25 years and has played a leading role in helping to shape the marketing communications industry in Vietnam today.

We remain committed to continuing this legacy and are on a mission to help create the next generation of hybrid and fluid modern-marketing talent by making Ogilvy the "Best Place to Work" in Vietnam for GenZ by 2025.

The Service Manager has a key role in maintaining the client's stability and influencing their potential growth.

The Service Manager is responsible for maintaining strong client relationships and for the output of excellent social media content, video production, strategy and digital assets.

You will be one of the team leaders and be of service for brand (client) services for Mega brands and Growing brands.

Key Responsibilities:

Client Management

With the line manager, responsible for ensuring Client satisfaction and handling strategic issues or problem resolution of onetoone marketing issues
Develop a comprehensive understanding of the marketplace and our Client's business including various media and distribution channels
Orchestrates the delivery of Client's communication activities across channels, highly digital.
Proactive engagement with clients to improve existing services, in order to drive profitable Client relationships.
Manage and ensure the quality of our services to Clients
Management and handling of key client briefs, projects and requests, including the refinement of the above
Typical daytoday management of clients and their requests including presentations, documentation, client activity administration, etc.
Key person supervising the excellence of projects; effectively manage and interpret Client feedback; guide/lead Account Managers and Account Executives to implement projects smoothly and effectively.
Financial control of billings and 3rd party costs

Strategy

Provide account planning and strategic support to key Clients along with Content Strategist and Creative Lead
Understand industry/market trends and the success factors critical to the organization's longterm sustainability and competitiveness.
Modify proposals based on changing business conditions.

Leadership & People
Management

Develop working relationships with team members to ensure that once briefed the campaign/project moves forward smoothly.
Assume responsibility. Proactive and energetic working attitude, and always be positive.
Take responsibility for the management and motivation of account team members to allow them to achieve maximum potential.
Abide by the WPP code of business conduct.

Qualifications:

5 6 years of experience in communications or related fields with a proven track record of managing global clients and campaigns. (Equivalent to AM/SAM level)
Demonstrated teamleading experience, with minimum 2 direct accounts.
Good understanding and knowledge of social media platforms/ website development
Strong verbal and presentation skills with the ability to speak knowledgeably with highlevel executives internally and with Clients.
Detailoriented, organized and dedicated; proactive and enthusiastic with an ability to juggle multiple tasks and meet deadlines; a quick learner.
An inspiring leader, one that is approachable and very willing to teach and collaborate.