Customer Service Leader - Ho Chi Minh City, Việt Nam - Công ty TNHH Mediastep Software Việt Nam

Công ty TNHH Mediastep Software Việt Nam

Công ty đã được xác minh

Ho Chi Minh City, Việt Nam

2 ngày trước

Được đăng bởi:

Đức Nguyễn

Nhà tuyển dụng tài năng cho beBee

Mô tả

We are looking for Customer Service Leader to join our team and provide the best service to our customer

You will be working at the newest O2O e-commerce platform at Viet Nam. English - Chinese - Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.

YOUR SKILL AND EXPERIENCE

Team leader experience: at least 2 years, team size from 10
Experience with ecommerce/logistic industry or relevant industries.
Monitor and improve processes to improve KPIs, customer experience, and work productivity.
Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
Develop training plans for your team members.
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
Willing to support customers every time they need.
Willing to travel as needed to meet clients and attend events for renew, upsell,
English or Chinese: fluently

WHY WILL YOU LOVE WORKING HERE?