Customer Relationship Management Staff - Ho Chi Minh City, Việt Nam - Công Ty TNHH Vòng Tròn Đỏ Việt Nam

Công Ty TNHH Vòng Tròn Đỏ Việt Nam

Công ty đã được xác minh

Ho Chi Minh City, Việt Nam

1 tuần trước

Được đăng bởi:

Đức Nguyễn

Nhà tuyển dụng tài năng cho beBee

Mô tả công việc:

(Mức lương:
Đến 10 triệu VNĐ)

Manage the CRM dashboard to enhance CK Club member loyalty to the brand through the assurance of customer satisfaction, good shopping experience and brand preference:
Operate and develop the CRM dashboard to enhance CK Club member loyalty.
Create, implement, and execute customized programs/ offers/ schemes/ products to encourage customer retention & customer loyalty.
Work closely with related teams to deliver campaigns to CK Club members.
Set and test schemes, functional on CK CLUB every month.
Work closely with Supplier, IT to checking and solving issues on CK Club from customer, customer service, store, another department.
Analyze customers' feedback (online and offline) to improve customers' satisfaction.
Closely coordinate with Brand Experience/ MKT team, Operations, IT and other related departments to maximize the O2O opportunities and to ensure the CRM to work effectively for all aspects of Circle K.
Assist in organizing promotional events to reach prospective customers.
Assist the branding team in providing a consistent user experience across all CRM touchpoints.
Compose reports
Adhoc activities
Make and submit payment requests.

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

Degree in Marketing or relevant field.
Experience in Mobile App, CRM system, loyalty system or other system is a need.
Great communication skills, written and verbal in both Vietnamese and English along with a customeroriented attitude.
Techsavvy
Good planning, analytical skills, attention to details and project management
Foresight to anticipate issues, set priorities and proactively develop strong relationships both internal and external
Positive thinking, cando attitude, and high level of integrity

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Truyền Thông/Báo Chí,Truyền Thông/PR

Trung cấp - Nghề
Không yêu cầu