Customer Service Specialist - Ho Chi Minh City, Việt Nam - TotalEnergies

TotalEnergies

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Ho Chi Minh City, Việt Nam

1 tuần trước

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Đức Nguyễn

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Mô tả

Pays
Vietnam

Lieu
Vietnam

Lieu de travail
HO CHI MINH CITY-SAILING TWR(VNM)

Société employeur
TotalEnergies Mkt Vietnam Ltd - TEMV

Domaine
Commerce

Type de contrat

CDI

Expérience
Minimum 3 ans

University graduated, background in Economic/Trading/Finance will be preferred.
Minimum 3 years' experience in Customer Services.
Customer relation management knowledge.
Good English and Vietnamese communication and writing.
Professional Logistic/Communication/Computer skill.
Lubricant business background will be a plus.
Good teamwork
Good at Excel, ability of working with data and reporting.
Hard working and customer service mindset.

Activités

Our Company reflects the diversity of our employees. At TotalEnergies, the wide variety of talents drives our competitiveness, our ability to innovate, and our attractiveness. Therefore, we welcome differences in age, disability, gender reassignment, pregnancy/maternity, race, religion, beliefs, sex, sexual orientation, and family/parental status.
We believe Diversity makes us better.

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Key Activities:

Key Interfaces: Sales & Marketing, Operations, Logistic, Warehouse, Finance department.
Work as frontline: Responsible for receiving customer complaints/feedbacks/requests then coordinating with internal functions to ensure customer issues/complaints/queries are resolved and communicated back to customer(s) in a timely manner. Escalate issues promptly to Line Manager in critical and important cases.
Responsible for providing information/advice relating to products, distribution area, segments, payment, Sales/Marketing programs, Sales policy, Customer Service Procedureto customer(s) including distributors in prompt manner and in compliance. Make sure which relating information is allowed to be shared or not.
Responsible for proceeding sales orders accurately, timely. Proactively approach to the internal functions to ensure that an order is delivered successfully in compliance and with commercial mindset. Solve arisen issues during proceeding order such as special price, payment transfer notification, inventory, logistic, invoice, approval with resultoriented mindset.
Refer closely to Sales forecast, Marketing promotion, Stock, Lifting plan, Upcoming plan, product allocation when process Sales Order.
Provide full COO-COA following customer request
Be Coordinator of CS team for this task.
Monitor pending orders, sales orders, goods shortage status and report to S&M VP, Line Manager and inform related RSM and Head of Sales to ensure that the volume can be managed.
Set up data/logbook to follow up, manage customer service activities and report in need: Special price, Inventory tracking, sales order logbook, complaint status list, customer information, COO-COA, COGs, Sales contract, Order quantity, volume, letter to Customers/DP
Contribute to update Customer Service procedure. Understand and follow up all Customer Service procedures. Ensure Customers service activities are implemented accordingly.
Provide customer information for Sales team to prepare Sales contract. Follow up till Sales Contract is signed and effected. Manage hard and soft Sales Contract, Annex. Tracking the expired date of the Contract for resigning or liquidation. Especially, closely follow up contract for new customer account.
Have strong customeroriented attitude, "can do" behavior, coherent communication, logic thinking when work with internal and external customers. Can work under high pressure, multitasks. Quickly adapt to changes/new concepts. Well

- perceived, analyze and treat information. Open minded and teamwork for high efficiency.

Provide data/documents/information for auditing in requested
Back up for team member in case, some ad hoc case.
Fulfill other tasks and/or assignments requested by the manager and/or the board of management.

Contexte et environnement

Flawless execution of all Sales order and customer inquiry processes and subprocesses.
Ensure customer experience is positive
Always act in professional manner and maintain a strong business relationship with assigned customers.
Understand and comply with all TVL policies
Practice and promote safety controls
Integrity, Customer Care efficiency and continuous process improvement.

***- TotalEnergies, a multi-energy company
TotalEnergies is a multi-energy company that produces and markets fuels, natural gas, and electricity.

Our 100,000 employees are committed to better energy that is more affordable, more reliable, cleaner, and accessible to as many people as possible.

Active in more than 130 countries, our ambition is to become the responsible energy major.

Created in 1924 to enable France to play a key role in the great oil and gas adventure, TotalEnergies has always been driven by an authentic pioneering spirit.

It has discovered some of the most productive fields in the world. Its refineries have created incre