Minh Quyen Tran

Claims Officer

Bảo hiểm

Ho Chi Minh City, Hồ Chí Minh

Về Minh Quyen Tran:

Seeking to advance my career in insurance claims assessment, leveraging analytical and communication skills to ensure accurate claim decisions and excellent customer experience.

Kinh nghiệm

Claims Officer

Dai-Ichi Life Vietnam (07/2018 - 10/2025)

Handle claim assessments for Health Care and Life Insurance products.
Act as Team Leader for Healthcare Claims: manage pending case volume, monitor TAT performance, provide technical guidance, and resolve customer issues.
Conduct internal training sessions on claims practices as assigned by the Manager.
Perform quality control (QC) reviews on processed claims to ensure compliance with Policy Terms & Conditions and internal procedures.
Participate in company projects such as Data Digitalization and UAT testing for the mCP claims submission app.

Achievements:

Recognized as Excellent Back-Office Employee of the Year 2024 at departmental level.

Senior Claims Adjuster

South Asia Services (09/2015 - 05/2018)

Process direct billing and client healthcare claims: receive, review, follow up with hospitals, clinics, and clients for missing documents, and finalize claim settlements.
Coordinate with cross-functional departments to ensure efficient and accurate claim processing.
Support Line Manager in preparing documents, attending meetings with brokers, partners, and insurers.
Liaise with regional insurers and partners (Forte – Cambodia, AXA – Singapore, AVIVA – Singapore, AWP – Thailand) on claims and insurance practices.
Assist in managing the Cambodia claims team: provide technical advice, resolve partner and insurer issues, and handle client complaints.
Conduct business trips to Cambodia to train new employees and ensure consistent operational standards.
Support team management: develop workflows, define performance metrics, prepare work manuals, and monitor team operations.