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Ho Chi Minh City

    IT Service Deputy Manager - Ho Chi Minh City, Việt Nam - NodeFlair

    NodeFlair
    NodeFlair Ho Chi Minh City, Việt Nam

    6 ngày trước

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    Mô tả

    1. Job description

    • Define operational level agreements (OLAs) in relation to IT services, ensuring the agreed levels are achieved; service quality and customer expectations are met or exceeded
    • Manage major incidents - ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
    • Work with internal IT teams and third party service providers to ensure actions are taken and completed to protect and improve services
    • Provide regular and accurate management reports to an agreed schedule (or on request), on IT Service performance, including capacity management
    • Ensure all team members have a gold standard PERFORM and GROW plan in success factors


    2. Skills and experience

    • University Degree majored in Information Technology or related
    • Excellent English communication skills (both verbal & written) and strong Presentation capabilities
    • At least 2-3 years experience working as IT Service Senior Specialist/Deputy Manager

    1. Service Management:
    - Manage IT service delivery, major incidents - ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
    - Participate in defining operational level agreements (OLAs) in relation to IT services, ensuring the agreed levels are achieved; service quality and customer expectations are met or exceeded
    - Lead internal and third party service review meetings covering performance, service improvements, quality and processes

    2. Performance & Quality:
    - Manage the quality of deliverables for service to ensure IT standards are applied
    - Meet or exceed all defined IT Service KPIs
    - Ensure end user customers are profiled in order that IT deliver the best service possible in context of their activities
    - Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
    - Provide regular and accurate management reports to an agreed schedule (or on request), on IT Service performance, including capacity management
    - Build and maintain relationships with internal customers and key stakeholders
    - ITIL v3 Expert Level Certified Professional
    - IT System Operation and Maintenance

    3. Perks

    Other benefits:

    After Probation

    1- Company Product:

    A multi-brand product hamper for monthly family usage (subject to change depending on the availability of our products)
    - Rice (Meizan/Neptune)
    - Sauces (Nam Duong soya sauces, chili sauces, mayonnaise.. )

    Grain value added (Meizan macaroni/egg noodles)

    2- Annual Leave: 12 days per year

    3- Private Healthcare Insurance:

    PVI Insurance: After a working year since your first working day (around 2,000 USD/year).

    4- Annual Health Check-up:
    Provided once per year (in your 1st year they have covered with Onboarding process)

    5- Other HR-related activities:
    Will be informed to all employees every year:

    Tet Dinner (right after Lunar New Year Festival)

    Outing Trip

    Family Day (every 2 years)

    Sport Day/ Tournament (every 2 years)

    Trade Union Activities

    Core/Functional/Leadership Competency training plan for the whole company and team request according to annual training budget.

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