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Ho Chi Minh City

    Technical Support Engineer - Ho Chi Minh City, Việt Nam - NodeFlair

    NodeFlair
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    Mô tả

    Main Responsibilities

    • Take ownership of customer issues reported and see problems through to resolution.
    • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
    • Follow standard procedures for proper escalation of unresolved issues to the
    • appropriate internal teams.
    • Provide prompt and accurate feedback to customers.
    • Ensure proper recording and closure of all issues.
    • Follow the SLA for issues with respect to the severity

    Key Qualifications

    • Min 1 year of experience in Customer Services/ Call Center/ Technical Support/ BPO
    • companies with exposure to international clients.
    • Proficiency in English with strong communication skills (listening, speaking, reading, and writing).
    • Excellent customer service skills with a proactive, self-learning, and solution-oriented mindset.
    • IT background/ IT certificates will be a plus

    Working days: 5 days/week, 2 days off (not fixed)

    Working time: Night working shift from 10PM to 7AM

    Benefits:

    • Full salary coverage throughout the probationary period
    • Additional compensation for night shifts and night meals
    • Comprehensive 24/7 insurance coverage
    • Performance evaluations are conducted annually.
    • Annual leave of 12 days plus 8 sick days with valid medical documentation.
    • Equal opportunities for career advancement for all employees regardless of age or experience

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