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    Technical Engineer - Vietnam - Hanoi, Việt Nam - RGF HR Agent Recruitment

    RGF HR Agent Recruitment
    RGF HR Agent Recruitment Vietnam - Hanoi, Việt Nam

    Tìm thấy trong: beBee S2 VN - 21 giờ trước

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    Permanent
    Mô tả
    Job SummaryPre-Sales and Post Sales (Service) are both responsibilities in the respective country.

    To support Sales Team, System Integrator (SI) on Pre-Sales and End User on Post-Sales (Service) activities as a result to achieve sales target and Year on Year (YOY) growth.

    Focus on the areas to expand Robot Sales and Services with different industry applications. Job Responsibilities1. Presale activities

    • Work with sales team to propose/offer correct products or solutions to SI/customers
    • Support system integrator (SI) and end-users to resolve application issues.
    • Support SI and end-user on offering complete solutions with robot, vision, and 3rd party integration
    • POC - Support SI / EU (End-user) for POC as well as work closely with sales team to progress leads through successful POC
    • Manage and maintain solution centers and demo units: Operational, tidiness, safety & cleanliness
    • Render technical support to sales promotion activities such as hybrid webinars/seminars/roadshows & exhibitions.
    • Guide sales engineers on responses to market demands, requirements, competition activities
    • Training - Conduct product, application training, and maintenance training for SI and end-users
    • Teamwork working and team player with department members to achieve team goal
    • Creating and maintaining strong relationships with channel partners, customers, understanding their needs and providing specialist support and solutions. 2. Service activities
    • Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits;end-of-life services, replacements, etc.)
    • Work with RHQ (Regional Headquarter) & SEA countries to perform after-sales service to global customers
    • Attend service calls on-site or online within the expected turnaround time
    • Work with RHQ Service/technical team to identify root causes of technical issues, and support internal junior engineers to resolve customers' application issues.
    • Reporting early on any technical/contract/quality/program/cost issues to RHQ, along with recommendations for resolution.
    • Proposal & quotations for spare parts and service support to channel partners and customers and ensure timely billings of service provided
    • Identifying opportunities for end-user to promote sales of Parts & Services.
    • Identify potential authorized service partners to appoint and support customer Necessary Skill / Experience - Age: Gender: Male prefer- Education Background: Bachelor's Degree, majors in Electronic, Mechatronics, Robotics, Control and Communications, Control, and Automation- Experience: + At least 3 years in an Application Engineer/ Field Service Engineer role.+ Having experience in Industrial Robots- Language: English - Business Level- Other skills:+ Understanding of basic applications knowledge pertaining to factory automation, general motion controllers, servos, CNC's, PLC's, robotics or similar industrial controls.+ Must be computer literate, proficient with PC and software (word processing, spreadsheets, etc.)
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